Privacy Policy


The Store is fully committed to protecting your personal data, and by accepting the privacy policy of the Store’s customers, you allow us to collect, use and disclose your personal information only in accordance with the Privacy Policy and to an extremely limited extent. Please note that your personal data will never be sold, used or offered to any party for or without payment.


How does a specialist store obtain the personal information of customers?


When opening a new account on the website of the relevant store, we request a set of personal data for the customer, which must be completed correctly to complete the registration process on the site and to ensure that there is no false or misleading information.


Personal Information We Collect:

Name, address, email, phone number, and other basic information.

Payment information “Any payment card details or bank account details”

Information related to cookies for electronic and marketing purposes facilitate the development of our online store services and improve the user experience when visiting our store.


Limitations of Use of Information We Collect

Verify your identity when logging into your account and completing the purchase process

To complete the shipping and delivery process and return orders

To communicate with you, serve you and solve your problems

Improving the user experience and developing our services provided to you

For marketing purposes to display the products you want to see on our website


Information protection

We are committed to ensuring that your private information is protected from being accessed or disclosed to any unauthorized party, and we have put in place all necessary measures to protect and secure the information collected on our site.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.




Our policy discloses the privacy practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.




We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:


(A) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.


(B) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.




We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.


All information gathered on our website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.


However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.


Grievance Redressal


Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to


Bashir Al Manthari (“Grievance Officer”).

Fannar Al Sharqiyah Al Shamilah

Box: 1501 PC: 121 Al Saeb, Muscat

Sultanate of Oman